Only through dedicated work does a man fulfill himself. 只有透过专责的工作是否一名男子履行自己。
-William Carlson -威廉卡尔森
We have all had the experience where we get excellent service from a waiter, waitress, or flight attendant.我们都的经验,我们得到优良的服务,从一个侍应生,服务员,或机舱服务员。 My challenge for you this month is to reflect on how to provide better service to your customers and achieve more fulfillment.我的挑战,为你这个月是思考如何提供更好的服务与您的客户和实现更圆满。
We all have a choice in how we approach work.我们大家都选择在我们如何工作。 We can see it a necessary hardship or we can choose to make it a fun and rewarding experience.我们可以看到它的一个必要困难或我们可以选择,使之成为有趣和有意义的经验。
Here are the essentials to be a productive and fulfilled worker:这里是要点是一个生产,圆满地完成了工作:
1. 1 。 Choose to make work fun选择使工作乐趣
2. 2 。 Focus on that which is within your control重点是说,这是您的控制
3. 3 。 Get organized and productive获得有组织及生产力
4. 4 。 Deliver what your customer needs提供什么您的顾客的需求
5. 5 。 Be reliable可靠
Let’s get started.让我们开始吧。
Choose to make work fun 选择使工作乐趣
“What would it look like to have fun at work?” This is a question that a colleague named Tom taught me to ask. “会有什么它看起来像有乐趣的工作? : ”这是一个问题,一位同事命名为汤姆教我问。 His enthusiasm for interacting and working with people was contagious.他的热情互动,和人们一起工作是传染性的。 You always wanted to work with Tom because he complimented people, saw every challenge as an adventure, and genuinely loved to work.你总是希望工作与TOM ,因为他赞扬的人,看到每一个挑战,作为一个冒险的,真正喜欢的工作。 I asked him how he came to love work.我问他,他如何来爱工作。 He told me that when he was young, a coworker taught him to ask the question, what can I do to make work fun every day?他告诉我,当他年轻,同事教他要问的问题,我能做些什么来作出工作的乐趣,每天? When Tom was 65 our company offered a generous buy-out package.当汤姆是65 ,我们公司提供一个慷慨的买了包。 He reluctantly took it and expressed to me how he was going to miss working with his coworkers.他勉强把它和向我表示他是如何被去小姐的工作与他的同事们。 What would make your work fun?是什么使你的工作的乐趣? Imagine complimenting others, seeing the challenges of the day as an adventurous journey, and making work fun with your natural gifts and talents.试想complimenting别人,看到的挑战一天作为一个冒险旅程,和决策工作的乐趣与您的自然馈赠和人才。
Focus on that which is within your control 重点是说,这是您的控制
You have a choice on whether you focus on things that you control or things that you don’t control.你可以选择你是否为重点的东西,你控制或事情,你不控制。 When you focus on things you control you increase your effectiveness.当您专注于事情,您可以控制您提高效益。 When you focus on things you can’t control you risk becoming a complainer.当您专注于事你无法控制你的风险成为complainer 。 Taken to an extreme a complainer can become the chronic ‘boss hater’.采取一个极端的一complainer可以成为慢性'老板仇恨' 。
When you communicate with your coworkers you can significantly affect the tone of the conversation by changing your questions.当您与您的同事,您可以显着影响的口吻谈话,改变您的问题。 For example, instead of asking the generic How is it going?举例来说,而不是要求一般是如何将走向何方? Ask, What’s going well?请问,是怎么回事呢? or what’s fun on your project?或有什么有趣的对您的项目? You’ll be amazed how the majority of your conversations will be positive and end in you feeling great about the conversation.您将如何惊讶,大多数的交谈将是积极的和结束在你的感觉伟大的有关谈话。
Get Organized and Focused 获得有组织及重点
In my experience, getting organized and productive is one of the hardest challenges.在我的经验,得到有组织的和富有成效的是一个艰难的挑战。 An eye-opening book that really helped me improve significantly is Getting Things Done by David Allen.大开眼界开放的书,真的帮了我很大改善越来越事情由David李鹏飞。 I recommend that you borrow a copy from your local library.我建议你借一份拷贝,从您当地的图书馆。
The strategies that David recommends are to get clutter out of your brain, maintain a simple system of physical and electronic inboxes that you empty regularly, and dealing with short tasks immediately.战略大卫建议是获得杂波出你的大脑,维持一个简单系统的物理和电子信箱,你空洞的定期,并处理短期的任务,立即。
A powerful principle that David advises is to reduce the clutter in your brain by not requiring your brain to track your open tasks and commitments.一个强大的原则,即国宝意见,是为了减少杂波在你的大脑,不要求你的大脑来追踪您的公开任务和承诺。 Keep a single to do list and reliably use your calendar.保持一个单一的待办清单和可靠的使用您的日历。 He recommends that when you create your to do list, add a column where you identify the next action step.他建议,当您建立您的待办清单,添加一栏,您确定下一步的行动步骤。 I found his recommendation of adding your next action step for each open task to be helpful.我发现他的建议,加入您的下一个行动步骤,每一个开放的工作有所帮助。 I now schedule many things that I need to do directly in to my calendar.我现在的时间表,很多事情,我需要做的直接到我的日历。
I successfully implemented his strategy for emptying physical and electronic inboxes.我成功的实施他的战略排空的物理和电子信箱。 I typically get 100 emails a day and would historically have over a 1000 emails in my inbox. i通常获得100电子邮件一天,并会在历史上有超过1千电子邮件在我的收件箱。 For a period of time I was able to keep my work inbox near zero emails.为在一段时间内,我能够保留我的工作在接近零的收件箱中的电子邮件。 At the moment I am struggling to get back down to zero emails as I balance many competing deadline.目前,我挣扎取回下降至零的电子邮件,正如我平衡许多竞争的最后期限。
A very useful recommendation is to immediately complete and close short tasks and requests.一个非常有用的建议是立即完成,并密切短期的任务和要求。 Instead of letting lots of little tasks pile up, just complete any item that takes less than 1 minute.而不是让大量的小桩的任务,只要完成任何项目需要不到1分钟。 For my job I have found that it is beneficial to complete any task immediately that takes less then 5 minutes.为我的工作我发现,这是有利于完成任何任务,立即考虑较少,然后5分钟。 For a few days it felt like I was spending a lot of my time completing a lot of short tasks, but this really did reduce my sense of stress.为几天感觉就像我是花了很多时间,我完成了很多短期的任务,不过,这确实减少我的感觉的压力。
Deliver what your customer’s needs 提供什么你的客户的需要
I had a work experience that has changed the way that I approach my work.我有一个工作的经验,改变了我的做法,我的工作。 I had worked with a team of people for many years.我曾与一队的人很多年。 We often would identify and work on improvements that we thought would help our customers.我们常常将确定和工作,就改善我们认为会帮助我们的客户。 One day we got a new manager who interviewed our different customer segments.一天,我们得到一个新经理人谁采访了我们不同的客户群体。 Her survey method was to ask each customer to prioritize his or her needs from 1 (most important) to 5 (5th most important).她的调查方法是要求每个客户的优先次序,他或她的需要,从1 (最重要)至5 (第五,最重要的) 。 She shared the results with us and then we went to work addressing the customer’s requests in the appropriate priority.她赞同的结果,与我们的话,我们上班去处理客户的要求在适当的优先事项。 Over the course of 5 years we repeated this process every 6 months.超过的过程中五年,我们反复这个过程中每6个月。 We were able to provide some customer needs quickly, while other challenges took persistence and time to complete.我们能够提供一些客户的需求迅速,而其他的挑战,采取了坚持和时间才能完成。 In our customer’s opinion we went from being one of the worst to the best suppliers within just a couple of years.在我们的客户的意见,我们就从正在最严重的国家之一,以最佳的供应商在短短数年。 By the fifth year we were proactively developing solutions that were not needed for several years.由第五个年头,我们积极发展的解决方案,并不需要数年之久。
The key lesson that I learned from that experience was to build a relationship with your customers.关键的教训,我知道从这一经验是建立一个与您的客户。 Ask them how you can improve and what you are doing well.问他们如何可以改善和你做好。 If you keep asking this question and focus on improvement you will help your customers win.如果您不断地问这个问题,并重点放在改善你会帮助您的客户实现双赢。
Be reliable 可靠
We all appreciate it when other people complete work and commitments by agreed upon deadline.我们都明白它当其他人完成的工作和承诺议定的最后期限。 I recommend that you make being reliable foundational to your work.我建议你作出可靠的基础,以你的工作。 Being reliable not only means delivers work on time, but also providing clear communication if you become aware that you can’t meet a deadline.正在可靠不仅意味着提供的工作时间,但也提供明确的沟通,如果你成为知道你不能满足一个最后期限。 You will have the most peace if you honestly let your customers, colleagues, or boss know immediately as you become aware that a delay is occurring.你将拥有最和平,如果你诚实地让您的客户,同事或老板立即知道你成为知道,拖延正在发生。
Life Application 生活中的应用
What can you do today to become more productive and fulfilled?可以做什么,今天变得更加富有成效,圆满地完成了呢? What can you do to make your work fun?可以做什么,使您的工作增添很多乐趣呢? This month take on the challenge of being more productive and fulfilled in your work.本月采取的挑战,正在更具生产力和实现在你的工作。